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Southwest is closed for the holidays Dec. 23 through Jan. 1. The College will reopen virtually Jan. 2 and 3 and return to in-person services Jan. 6. Happy Holidays to all!

Virtual Fridays

Effective June 7, 2024, the libraries at the Macon Cove and Union Avenue campuses, along with the Maxine A. Smith and Whitehaven centers, will extend their open hours from 8 a.m. – 12 p.m. to 8 a.m. – 4 p.m. on Fridays.

During these hours, library staff and Student Affairs personnel will be on campus to assist students with their needs.

Other campus buildings will be open only when classes or events are scheduled. Designated employees will continue working remotely. All Southwest offices provide service and response virtually. Calls to Southwest offices on Fridays will be responded to by close of business the following business day.

Please note that the campus bookstores and cafeterias are closed on Fridays.

What’s Open on Campus on Virtual Fridays

 

FREQUENTLY ASKED QUESTIONS

Q: How can I reach Advising?
A: Call Advising at 901-333-5122 or by email the office at advising@southwest.tn.edu.
 
Q: How can I schedule an appointment with Advising?
A: Use the Slate to schedule an appointment. NOTE: During the month of August, you may see an advisor on a walk-in basis and do not need to schedule an appointment.

Q. How do I contact Admissions about the status of my application?
A. Use the Slate to set up a phone or virtual appointment with your enrollment specialist. Find the name of your assigned Enrollment Specialist at  https://www.southwest.tn.edu/admissions/contact-us.php.

Q. How do I contact Admissions and Records by phone?
A. Contact the Admissions and Records Call Center at 901-333-5924. 

 

Q. How do I contact the bookstore on Fridays?
A. Contact the bookstores at 0167mgr@follett.com or 0195mgr@follett.com.

Q. How do I buy books on Fridays?
A. The campus bookstores are closed Fridays. Books are available for purchase online 24 hours a day, 7 days a week www.stccbookstore.com.  Purchases may be picked up curbside at Macon Cove or Union Avenue campuses Monday-Thursday or shipped to a home address.  

Curbside Pickup
Curbside pickup is available 9 a.m. - 1:00 p.m. Monday through Thursday at both locations. Please REMEMBER online orders take time to process and will be available 24 hours after you place your order on the next business day.  You must present an ID and online number for curbside pickup.

Shipping:
You may choose to ship your books using one of the following shipping methods:
• Standard Shipping to your home - $7.50
• Faster Shipping - $13.99
• Fastest Shipping - $19.99

For more bookstore information, visit https://www.southwest.tn.edu/bookstore/index.php.

Q:  How can I reach Career Services on Virtual Fridays?
A:  Use the Slate to schedule an appointment. You also may call 901-333-4180 or email the office at careerservices@southwest.tn.edu from 8:00 a.m.- 4:30 p.m. 
 
Q: What can I do if I am undecided about my career and major?
A:  Take the free Career Coach assessment and schedule an appointment with Career Services to review your results. 

Q: How do I get assistance with academic and classroom accommodations?
A: Email the Center for Access at ca@southwest.tn.edu.

Q:  How do I contact the Cashier’s Office for questions about my account?
A:  Contact the Cashier’s Office at  bursar@southwest.tn.edu or 901-333-5292 for assistance or more information.

Q: How do I get help with my FAFSA, TN Promise/TN Reconnect, Verification, and other Financial Aid issues?
A: Find the name of your Financial Aid Specialist here: https://www.southwest.tn.edu/financial-aid/staff.php. Use the Slate to schedule an appointment. 
 
Q: How do I get assistance from Financial Aid by phone?
A: Please call 901-333-5960, Fridays 8:00 a.m. - 4:30 p.m.

Q: How do I request a transcript or other records?
A:  Visit your student portal at My.Southwest to request records documents.

Q: How do I pay my fees when the Cashier’s office is working virtually?
A: Whenever possible pay tuition and fees online. Log into the My.Southwest portal and select:

  • “Registration/Online Services”, then
  • “Student”, then
  • “Student Account”, then
  • “Make a Payment”
  • “Login” if prompted
  • Select “Open Online Bill Pay”; this will take you to Touchnet

Q: How do I sign up for an electronic refund?
A:  Sign into your My.Southwest portal and select:

  • “Registration/Online Services”, then
  • “Student”, then
  • “Student Account”, then
  • “Make a Payment”, and
  • “Login”
  • Next, select:
  • “Open Online Bill Pay”
  • “Electronic Refunds”
  • “Set Up Account” and enter all required information
  • Next, select “Continue”.
  • Review and agree to terms and conditions, then select “Continue”.

All done! “Your new ACH refund account has been saved” should appear.

Q: How do I get a student photo ID card?
A:  Email studentdevelopment@southwest.tn.edu.
 
Q: How can I make an appointment with the Mental Health Counselor?
A: Email the counseling office at counseling@southwest.tn.edu.

Q: How can I receive assistance with food, housing, emergency grants and other social services?
A:  Email Social Services at smroyal@southwest.tn.edu.

Q: How do I reach a Success Coach on Virtual Fridays?
A: Use the Slate to schedule an appointment. You may also email the Student Success Office at studentsuccess@southwest.tn.edu, or call 901-333-4324. 

Q:  How do I get assistance with placement testing, exit exams and other testing services?
A:  Call Testing Services at 901-333-4170 or email testing@southwest.tn.edu.
 
Q:  How do I schedule a testing appointment?
A:  To schedule a testing appointment, visit https://www.southwest.tn.edu/testing/tests.php.