BACK TO CAMPUS TOWN HALL MEETING – STUDENT EDITION - AUGUST 18, 2020

Q&A

Q: IF CERTAIN CLASSES HAVE SCHEDULING CONFLICTS (LAB/LIVE TEAMS CLASSES), WOULD IT BE EASY TO SWAP THOSE AROUND ONCE CLASSES HAVE BEGUN?

A: Not if a scheduling conflict exists.  The system will not allow you to register for classes that meet during the same time period.

Q: I'M LATE TUNING IN, WILL THE WHITEHAVEN CAMPUS BE OPEN FOR CERTAIN CLASSES?

A: Yes

Q: IS IT POSSIBLE TO BE ON A WAITLIST FOR A SPECIFIC PROFESSOR’S CLASS IF IT’S CLOSED?

A: You should be able to do that in MySouthwest, but if you experience any issues, please contact the relevant department for waitlist options.

Q: HOW DID THE COLLEGE HANDLE THE COVID-19 PANDEMIC FOR STUDENTS AND THEIR GRADES? WITH COVID-19 SOME STUDENTS DIDN'T ADJUST VERY WELL WITH THE QUICKNESS OF NOT RETURNING BACK TO CLASS AND DIDN'T DO WELL IN THE FINAL STAGE FOR THEIR GRADES. WAS THERE A SYSTEM FOR NOT FAILING STUDENTS BECAUSE OF COVID-19? 

A: If you believe you were given a grade incorrectly, you should first reach out to the instructor to discuss.  If the situation is not resolved, please review the Appeal Policy.  If you feel that your situation falls within the Appeal Policy, you may complete a Grade Appeal Form.

Q: ARE HYBRID CLASSES FULLY ONLINE THIS SEMESTER?

A: There are some on ground and some online via Microsoft Teams or Zoom.  You can tell the difference by examining your schedule.  If the room location is listed as a physical location then it is on ground, if the room says TEAMS then it will be online.  Instructors should email the class prior to the first day to introduce themselves and make sure you are clear on how to access your class. For more information, please view our course formats guide.

Q: HOW DO WE KNOW WHAT DAYS WILL OUR CLASSES BE ON? IT’S NOT SHOWING ON CLASS SCHEDULE.

A: For more information, please view our course formats guide.       

Q: THIS MAY HAVE BEEN ANSWERED, WILL CLASSES BE ON CAMPUS OR VIRTUAL? I AM A NURSING STUDENT.

A: For more information, please view our course formats guide.

Q: DO I HAVE TO TAKE TESTS ON CAMPUS EVEN WHEN I AM IN AN ECAMPUS CLASS?

A: Online proctoring services should be available so that you do not have to come on campus.

Q: HOW WILL WE WILL KNOW HOW TO JOIN OUR CLASSES ON TEAMS?

A: Instructors should email the class prior to the first day to introduce themselves and make sure you are clear on how to access your class.

Q: BEFORE WE COME ON CAMPUS MONDAY, IF WE HAVE CLASS WE NEED TO COMPLETE THE QUESTIONNAIRE. WHERE DO I GET TO FIND THE QUESTIONNAIRE?

A: Yes, each day that you come to campus, you must complete the health questionnaire. The link is below:
Link: /unavailable.php.

Q: ALL OF MY FINANCIAL AID IS ON HOLD AND NOT SHOWING UP IN MY AWARD PACKAGES. HOW DO I FIX THIS?

A: Please call the Office of Student Affairs at 901-333-5968 for more detailed information. Upon preliminary review, you have no outstanding requirements; however, due to confidentiality, we will not go in detail about your account. Feel free to contact Gloria Riley at 901-333-5968 for further information.

Q: WHERE DO I GO TO GET A SAP APPEAL? I’VE BEEN TRYING TO GET THAT DONE FOR WEEKS WITH NO HELP AND HAVEN'T HEARD BACK FROM VA CERTIFICATION.

A: Proceed to the SAP Link from the Financial Aid website to complete your SAP appeal electronically. https://www.southwest.tn.edu/financial-aid/satisfactory-academic-progress

For VA Certification, please contact our Veteran Affairs Coordinator. For more information, you can also visit the Veterans website at https://www.southwest.tn.edu/veterans/

Kristina King
Veteran Affairs Coordinator
Kking1@southwest.tn.edu
901-333-4029

Please call the Office of Student Affairs at 901-333-5968 for more detailed information. Upon preliminary review, you have no outstanding requirements; however, due to confidentiality, we will not go in detail about your account. Feel free to contact Ms. Gloria Riley about the aforementioned phone number for further information.

Q: IF WE ARE ON FINANCIAL AID PROBATION, I ONLY HAVE ONE CLASS THAT IS ON CAMPUS AND I’M WAITING TO DROP IT AND ADD THE SAME CLASS THAT IS ON TEAMS INSTEAD. WILL IT AFFECT MY PROBATION?

A: As long it is the same class that you were instructed to enroll in due to your probation status, you can change the course based upon the class modality to a Teams class. Just ensure that you are enrolling in the same classes that were a term of your enrollment.

Q: WILL THE FINANCIAL AID OFFICES BE OPEN FOR ON CAMPUS APPOINTMENTS?

A: By appointment only from Aug 17-28 on the Macon Cove and Union Avenue Campuses. You must schedule your appointment through the EAB Navigate app.  

Q: I JUST HEARD THAT A STUDENT ID IS REQUIRED TO PICK UP THE LAPTOP LOAN. I AM A NEW STUDENT AND DO NOT HAVE AN ID. IS THERE ANYTHING I CAN DO?

A: If you have been approved for the laptop loan program, you must have an ID, not necessarily the student ID. Feel free to bring your state ID to pick up your laptop.

Q: OKAY I’VE REACHED OUT AND STILL HAVE HEARD NOTHING ABOUT MY FINANCIAL AID. NOW WHAT?

A: You can contact the financial aid office at 901-333-5960. If you are still unable to contact anyone, contact the Student Affairs office directly at 901-333-5968.

Q: I'M THINKING ABOUT BUYING A LAPTOP. WHAT DO I NEED TO BE COMPATIBLE WITH MY NEEDS AT SOUTHWEST? A MAC OR PC? WINDOWS 7 OR WINDOWS 10? MICROSOFT WORD, EXCEL, POWERPOINT, ETC.? HOW MUCH MEMORY?

A: Windows 10 with 4 -8 gigs of memory.  No need to purchase Microsoft Office.  As a student, you can download Microsoft Office on your purchased computer.  You will have to purchase Microsoft Office after you graduate from the college.

Q: AM I ABLE TO WATCH THIS BACK AFTER IT ENDS?

A: Yes.  We will work with Marketing and Communications to post it to YouTube.             

Q: I WAS APPROVED FOR THE LOANER LAPTOP. THE EMAIL STATED THAT I NEED TO BRING THE FORM TO SIGN WITH ME. WILL THAT NOT BE DONE DIGITALLY? I DON’T HAVE ACCESS TO A PRINTER AT THIS TIME.

A: Once you arrive to campus, we will have a copy of the form for you to sign.  We need your actual signature for our records.  Please bring your student ID or a state issued ID.

SOUTHWEST BACK TO CAMPUS OPERATIONAL LEVELS